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Rouba Ibrahim
Professor
Head (Operations and Technology)
Email
rouba.ibrahim@ucl.ac.uk
Phone number
Office location
Level 38, 1 Canada Square
Rm W4
Elsewhere
Biography
Rouba Ibrahim is a professor at the School of Management of University College London (UCL). She holds a PhD degree in Operations Research from Columbia University (2010), an MSc degree in Applied Mathematics from Stony Brook University (2004), and a BSc degree in Mathematics from the American University of Beirut (2002).
Research
Rouba’s research interests lie in stochastic modelling applications to service systems, especially call centers and healthcare systems. In particular, she is interested in applying queueing-theoretic methods and numerical tools, such as simulation modelling and data analysis, to problems relating to the operational management of service systems.
PhD supervisor to:
Research projects
Selected publications
Ibrahim, R., Kim, S. H., & Tong, J. (2021). Eliciting Human Judgment for Prediction Algorithms. Management Science. doi:10.1287/mnsc.2020.3856
Dong, J., & Ibrahim, R. (2021). SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers. MANAGEMENT SCIENCE. doi:10.1287/mnsc.2021.4110
Dong, J., & Ibrahim, R. (2020). Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?. Operations Research. doi:10.1287/opre.2019.1916
Ibrahim, R., & Bassamboo, A. (2020). A General Framework to Compare Announcement Accuracy: Static vs LES-based Announcement. Management Science, 0. doi:10.1287/mnsc.2020.3722